Note: President/CEO Brad Canfield has asked members of his executive staff to guest author some of his upcoming Blogs, so you can get to know the key decision makers at KeyPoint. This month, Chief Lending Officer Faye Nabhani is the guest blogger.
I joined KeyPoint Credit Union, which was then called AEA Credit Union, in April 1994. Over the past 20 years, I’ve worked in almost every role in lending at KeyPoint; from auto loans (my passion!) to mortgages. This experience has been highly beneficial in my current role as Chief Lending Officer, because I understand the challenges and importance of bringing these important financial tools to our members.
My first job at KeyPoint was as a Collector for our delinquent credit card loans on a previous card program. Back then everything was done manually, and member service and fraud intervention options were very limited. Today, everything is automated, including controls to help protect members from fraud and losses. I am excited to lead the KeyPoint team that has brought credit cards back to our members!
Our new credit cards provide a valuable service to our membership, and they’re an important option for members who want a card that is friendly and serves their buying needs with purchasing power and no worries about fees that suddenly appear. It’s important that all of KeyPoint’s loans provide value to our members. One of the things I really like about lending is that we get to see how we help people. We can really make a difference by helping members get a new car or buy their first home.
I’ve stayed with KeyPoint because I believe in what we do as an organization, trying to provide value to our members. I like to tell people that I work for a not-for-profit organization. I like the sense of doing something to give back. The people here are like family—our staff, our members.
Credit Unions in general are also unique in the level of collaborative spirit we enjoy. There are very few industries where competitors will openly share with one another, but that’s the credit union difference! I am proud to be part of an organization and an industry that are focused on value we bring to the daily lives of the people we serve. And I am excited to help bring credit cards back to KeyPoint members!