Online & Mobile

2022 Tax Documents Now Available
Your year-end tax statement is now available online. To view your tax statement and other documents, please log into Online Banking and click on the eStatements tab. If you have questions, please contact us at (888) 255-3637, [email protected], or TTY (877) 889-5728.

New Features
December, 2022: We’ve upgraded our Mobile App! We’ve made a major overhaul to our Mobile app to provide a consistent look and feel with Online Banking and create a technology platform that is easier to enhance in the future.

Visually, the new app provides a simplified layout, with a clean, sleek design. It’s easy to navigate and we’ve added some great UI features that will make your experience better:

• Nested menus to reduce scrolling—Like an organizer for your kitchen junk drawer, nested menus keep your navigation tidy and your experience streamlined.
• Live chat—Initiate a real-time conversation with our contact center for help with any banking needs.
• Meet up with us—schedule a virtual or phone appointment to meet with a KeyPoint representative.
• Transfer money to other KeyPoint Members.
• View and manage stopped numbers—See a list of phone numbers that you’ve blocked from sending text messages.

However, there are some features that are not present in the new app:

• No welcome/avatar
• No color coding of accounts
• No 3-dot shortcut menu
• No auto-capture capability (was available for Android OS users only)

What do you think? Give us some feedback using a link within the new app.

If you use Android OS, version 7.1 or lower, you’ll need to update OS to use the new app.

April, 2022: New Look for Online Banking! We launched new functions and enhancements that will greatly improve the online banking experience for you. Here’s what’s new:

• Remember This Device – To help keep your account safe, each time someone logs in from an unrecognized device or browser, we’ll send you an alert. When you receive an alert, if you approve, you can click “Save” and we’ll remember the device or browser for future logins.
• Link Accounts – Adding a linked account enables you to transfer money to other KeyPoint Credit Union accounts. Now you can set up or disable linked accounts online by yourself without having to call in to our service desk to do so.
• Addition of Quick Links – Easy to find; easy to use – We’ve added links on each account page that let you order checks, view eStatements and set up Alerts quickly and conveniently.
• Profile Photos – While it’s already possible with Mobile, now you can add your profile photo to your online banking accounts, too!
• Menu Changes – We’ve fine-tuned the display for dropdown menu choices, making it easier for you to find and select the action that you’d like to make or the information that you’re seeking.

Security Update
Your account security is our top priority. Online and Mobile Banking go beyond your username and password to authenticate you. Our online systems also use Multi-Factor Authentication (MFA). Most of the time you wouldn't even know it is there as it runs behind the scenes collecting the information of the device you are using. If our system does not recognize that the device you are using is yours, then you would be prompted to enter a unique code sent to your phone by text or automated call. Once you enter the code correctly, you are allowed access to Online and Mobile Banking.