If you are using any type of password manager, you likely have an old password saved. Try updating the password in the password manager. Also, it is possible the lockouts are due to aggregators – see questions “I get notifications...” and “I use services like….” below.

If you have signed up for Personal Finance Management (PFM) or budgeting services like Empower, Quicken, YNAB, FutureAdvisor, Fidelity, etc., these providers use an “aggregator” service such as Yodlee, Plaid, Intuit, etc., to connect the PFM tool to your KeyPoint banking data. When you attempt to login to one of these PFM services, KeyPoint will send you an authentication request (via SMS, push or email) to confirm you are authorizing access to your KeyPoint account.

In addition, some of the PFM services may periodically update their information and attempt to login to your KeyPoint account (even when you are not logging on to your PFM service). KeyPoint will also send you an authentication request to confirm you are authorizing access to your KeyPoint account. Please review these authentication requests carefully. If you decline the authorization request to access your KeyPoint account, for your protection, your KeyPoint account will be locked. Please follow instructions to unlock your account at https://digital.kpcu.com/login-help

All personal financial management (PFM) tools use an aggregator service, such as Plaid, Yodlee or Intuit to connect the PFM tool to your KeyPoint banking data. Note it isn’t always easy to know which aggregator service your PFM uses; when you first login to your KeyPoint account through your PFM, you may see a “powered by” label that references the specific aggregator.

At a minimum, with the new system, you will need to go into your PFM tool and re-authenticate your connection back to KeyPoint. Also, please note that many PFM tools perform regular data “pulls” afterhours through their aggregator. You may see push, SMS or email requests to approve connections from Yodlee or Plaid or Intuit in these scenarios. If you decline them, you run the risk of getting locked out of your KeyPoint account, and the data won’t be refreshed in your PFM.

Current Members will not need to “re-register.” Instead, you will log in with your current username and password and confirm your identity via a few authenticating questions before being prompted to change your password.

Online Banking supports the last two versions of Microsoft Edge, Safari, Chrome and Firefox. The TOR browser cannot be used. Additionally, the Mobile app supports the last two versions of iOS and Android.

 

• If you’re the primary account holder: Follow the steps provided to verify your identity. While your username will not change, you will need to set up a password.

• If you’re a joint account holder: You'll be able to have your own login. Follow the steps provided to confirm your identity and create a new password.

 

If you have automatic updates enabled, the latest version will be available automatically. Otherwise, update the Mobile app in the App Store or Google Play. The app icon will have a white square (not blue).  

NOTE: If you see the former app icon or receive a connectivity error, you may need to delete and reinstall the app. 

Here is a list of required criteria to help keep your account secure. Your password must:

• Have between 8-32 characters
• Contain at least one letter
• Contain at least one number
• Contain only the following special characters !@#$%^&*()|-_+=[]{};':",.<>?/`~

You can enable two-factor authentication, push authentication or an Authenticator app to enhance your security strength. In your account's “Security Validation” settings, you can choose to verify your identity at every login or on occasion.  

NOTE: Your initial login from a new device will require security code verification. 

You will only need to set up or re-enter information for a couple of services once the upgraded platform is live: 
 

• Face and Touch ID—Re-enable your Face or Touch ID when logging in. 
• Alerts—Re-establish your current alerts to the new platform to receive account and security notifications.
• Intuit—You may be required to make changes to your Intuit application, which includes Quicken or QuickBooks. No action is needed if you no longer require integrating these applications with your KeyPoint account(s). Otherwise, please follow these Intuit transition instructions.
• Share Access—Re-assign permissions for those with shared account access. Go to “Manage Users” to assign permissions.

Your debit and credit card transactions will be available on the new platform.  

 

You will have access to all your Bill Pay payees and history. 

NOTE: KeyPoint requires at least one valid domestic (U.S.) address on file to process Bill Pay, external transfers and Pay Anyone. If you have any questions, contact us at (888) 255-3637 or Live Chat. 

 

You can access Mobile and Online banking directly from all countries except the following: Afghanistan, Albania, Belarus, Bosnia and Herzegovina, Bulgaria, China, Croatia, Democratic Republic of the Congo, Cote D’Ivoire, Cuba, Iraq, Iran, North Korea, North Macedonia, Liberia, Myanmar, Nigeria, Romania, Russia, Serbia, Slovenia, Sudan, Syria, and Zimbabwe. You can access the service from these counties, however, if you use a VPN.