We’re enhancing Mobile1 and Online Banking to give you the control, access and support you need to achieve your financial goals. Enjoy new, cutting-edge features like financial health tracking and enhanced card controls alongside all the familiar favorites—Zelle®2 , Bill Pay, mobile deposits and more!
New Look. Enhanced Features. More Control.
- Track Your Finances
- Enjoy everything you need in one place! Access all your accounts, even those at other financial institutions, and customize your dashboard to fit your needs.
- Get Financially Fit
- Check your financial pulse with personalized spending insights and tools to help you save for what’s important—a wedding, new home, retirement and more!
- Faster Account Management
- Say hello to new features that help you search past transactions, view mobile deposit images and create custom wire templates.
- Anytime Access
- It’s official—KeyPoint Cards is coming to Mobile and Online Banking! Easily manage your cards and get real-time alerts sent by email, text or push notification.
1Mobile carrier rates may apply. 2Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Get Ready for a Smooth Transition
Stay Connected
Review your contact information in your KeyPoint account under Profile > Contact Information or by contacting us today!
First-Time Login (to new platform)
You’ll receive an invite when the platform is available. Follow the steps provided to verify your identity. While your username will not change, you will need to set up a password.
- Using Online Banking? Visit kpcu.com to log in for the first time (and update your Online Banking bookmark).
- Using the Mobile app? Update your app to the latest version or log in if automatic updates are enabled.
Enjoy!
Explore all the new features and tools available on Mobile and Online Banking.
Bill Pay, Move Money and Zelle®
Your existing history and settings for these features will carry over to the new platform.
How to Setup
Confirm any scheduled transfers you may have.
Face and Touch ID
Re-enable your Face or Touch ID.
How to Setup
Turn on Face or Touch ID when you log into the new platform.
Alerts
Re-establish your current account and card alerts.
How to Setup
In the new platform, visit Menu and Alerts. You can also choose how you’d like to receive alerts—whether by text, email or push notification.
Intuit (Quicken & QuickBooks)
Re-sync your Intuit program to ensure your data transfers smoothly.
How to Setup
Follow the Intuit provided instructions below.
Share Access
Re-assign permissions for those with shared account access.
How to Setup
When you first log in, go to Manage Users to re-assign permissions.
3If you have any questions regarding instructions, please contact Intuit.
Frequently Asked Questions
Our enhanced Mobile and Online Banking platform will be available shortly. Stay tuned for additional updates coming soon.
Current Members will not need to “re-register.” Instead, you will log in with your current username and password and confirm your identity via a few authenticating questions before being prompted to change your password.
Online Banking supports the last two versions of Microsoft Edge, Safari, Chrome and Firefox. Additionally, the Mobile app supports the last two versions of iOS and Android.
- If you’re the primary account holder: Follow the steps provided to verify your identity. While your username will not change, you will need to set up a password.
- If you’re a joint account holder: You'll be able to have your own login. Follow the steps provided to confirm your identity and create a new password.
If you have automatic updates enabled, the latest version will be available automatically. Otherwise, update the Mobile app in the App Store or Google Play. The app icon will have a white square (not blue). 
NOTE: If you see the former app icon or receive a connectivity error, you may need to delete and reinstall the app.
Here is a list of required criteria to help keep your account secure. Your password must:
- Have between 8-32 characters
- Contain at least one letter
- Contain at least one number
- Contain only the following special characters !@#$%^&*()|-_+=[]{};':",.<>?/`~
You can enable two-factor authentication, push authentication or an Authenticator app to enhance your security strength. In your account's “Security Validation” settings, you can choose to verify your identity at every login or on occasion.
NOTE: Your initial login from a new device will require security code verification.
You will only need to set up or re-enter information for a couple of services once the upgraded platform is live:
- Face and Touch ID—Re-enable your Face or Touch ID when logging in.
- Alerts—Re-establish your current alerts to the new platform to receive account and security notifications.
- Intuit—You may be required to make changes to your Intuit application, which includes Quicken or QuickBooks. No action is needed if you no longer require integrating these applications with your KeyPoint account(s). Otherwise, please follow these Intuit transition instructions.
- Share Access—Re-assign permissions for those with shared account access. Go to “Manage Users” to assign permissions.
Your debit and credit card transactions will be available on the new platform.
You will have access to all your Bill Pay payees and history.
NOTE: KeyPoint requires at least one valid domestic (U.S.) address on file to process Bill Pay, external transfers and Pay Anyone. If you have any questions, contact us at (888) 255-3637 or Live Chat.