Savings FAQs

KeyPoint has a Health Savings Account (HSA) to help you prepare for medical expenses if you have a high-deductible medical insurance plan. More questions? Click here to view our HSA FAQ.

Because there are certain tax benefits to an HSA, you can open an account online at our Retirement Central (choose the Open an IRA link, then select Health Savings Account under Account Type). 

Questions?

Call (888) 255-3637, click the Live Chat link during operating hours, or click here to request a call back—a Member Services Representative will contact you as soon as possible. You can also find our branch locations, hours and maps on our Locations page. 

Write to us at KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131.

KeyPoint has Traditional and Roth IRA options that provide intelligent savings with tax-deferred or tax-free advantages*. Your KeyPoint accounts are federally insured to at least $250,000 (Individual Retirement Accounts up to an additional $250,000) through the National Credit Union Administration (NCUA). 

*Consult with a tax advisor for qualification requirements. 

Which IRA is right for you?

More questions? Click here to view our IRA FAQ.

Your beneficiaries will be notified, and the funds will be distributed to them according to your instructions. Be sure to keep your beneficiary information updated! More questions? Click here to view our IRA FAQ.

Need an IRA?

KeyPoint has Traditional and Roth IRA options that provide intelligent savings with tax-deferred or tax-free advantages*. Your KeyPoint accounts are federally insured to at least $250,000 (Individual Retirement Accounts up to an additional $250,000) through the National Credit Union Administration (NCUA). 

*Consult with a tax advisor for qualification requirements. 

Which IRA is right for you?

An IRA (Individual Retirement Account) is basically a savings account intended to be used when you retire.

KeyPoint has Traditional and Roth IRA options that provide intelligent savings with tax-deferred or tax-free advantages*. Your KeyPoint deposits are federally insured to at least $250,000 (Individual Retirement Accounts up to an additional $250,000) through the National Credit Union Administration (NCUA). 

More questions? Click here to view our IRA FAQ.

*Consult with a tax advisor for qualification requirements. 

Which IRA is right for you?

KeyPoint has a Coverdell Education Savings Account (ESA), formerly known as an Education IRA, that provides tax-free, fixed-rate asset growth for education costs from kindergarten on up. Eligible individuals may contribute up to $2,000 per year on behalf of a child up to age 18. There are income guidelines to establish a Coverdell plan, and you should consult a tax advisor for your specific situation. 

Click here to view rates. 

More questions? Click here to view the ESA FAQ.

Because there are certain tax implications to an ESA, you can open an account online at our Retirement Central (choose the Open an IRA link, then select Education Savings Account under Account Type). 

We do not offer safe deposit boxes. 

KeyPoint offers low rates on loans, high rates on savings, and low fees. At your member-owned financial institution, you’ll save money AND enjoy personal service! To learn more about our current fees, please call our contact center at (888) 255-3637.

Deposit Rates

Loan Rates

Mortgage Rates

You can always find our current Certificate of Deposit rates on our Rates page. For information on account and service fees, please call our contact center at (888) 255-3637.

Ready to open a certificate?

Your saving goals, long and short term, are important to us! Whatever your goal, KeyPoint can help get you there. We offer regular certificates and IRA certificates!

Click here to see certificate details and apply today!

You may also need:

• Retirement Central

A checking, savings or money market account is considered Dormant/Inactive if the account has had no deposit or withdrawal activity (other than posting interest) for a period of one year. After one year if the account is still dormant/inactive a financial institution will attempt to notify Members of the inactivity through various channels. After a year of inactivity in the savings account you will start seeing a $5.00 Inactivity fee.

To avoid inactivity fees in future, please ensure you have at least one transaction posted to your account either every six months or once annually.

For more information regarding Dormant Accounts, please reach out to us at (888) 255- 3637 or via live chat and our Contact Center agents will be happy to assist you.

A penalty may be imposed for withdrawals before the maturity of a certificate account.

• If your account has an original maturity of 12 months or less, the penalty we may impose will equal 90 days dividends on the amount withdrawn subject to penalty.
• If your account has an original maturity of more than 12 months, the penalty we may impose will equal 180 days dividends on the amount withdrawn subject to penalty.

In certain circumstances such as the death or incompetence of an owner of this account, the law permits, or in some cases requires, the waiver of the early withdrawal penalty. Other exceptions may also apply, for example, if this is part of a required mandatory distribution from an IRA or other tax-deferred savings plan.

Withdrawal of Dividends Prior to Maturity
The annual percentage yield is based on an assumption that dividends will remain in the account until maturity. A withdrawal will reduce earnings.

Certificate Rates

You can find Account Disclosure Statements online at kpcu.com/Resources/Disclosures.

To dispute an automatic transaction (an ACH) please contact us at (888) 255-3637 or via live chat and one of our Contact Center Agents will be happy to assist you with your dispute.  

There are various ways to submit payments and deposits to KeyPoint.

• Online:  Set up your own automatic payments via online banking – log in at https://kpcu.com/
• KeyPoint Mobile App: You first write a check. Then log in to the KeyPoint Mobile app and use the Mobile Deposit feature. You take a picture of your check and then choose the loan account to “deposit” your check and, therefore, make the payment.
• By Mail:  Please mail all payments and deposits to KeyPoint Credit Union, ATTN:  Loan Payments, 2150 Trade Zone Blvd, Suite 200, San Jose, CA 95131.  Payments and deposits must be accompanied by the account number or payment billing statement coupon.  Only checks or money orders should be sent by mail.
• Recurring ACH Payment:  Set up recurring deposits or payments from a checking or savings account from another financial institution.  The ACH Deposit/Withdrawal Authorization form can be found online at https://kpcu.com/.
• Visit a Branch:  Visit one of our branches (https://kpcu.com/Contact/Locations). 

For any service-related questions, contact the Loan Servicing Department at [email protected] or (888) 255-3637 x4252 or by mail at 2150 Trade Zone Blvd, Suite 200, San Jose, CA 95131.

Your account number was provided when you opened the account. Your checking account number can also be found at the bottom of your checks, on your account statement, in Online Banking, or contact us for assistance.

In Online Banking, click on your Account Name, then choose Show Full Account Number in the Account Details box at the far right.

Call (888) 255-3637, click the Live Chat link during operating hours, or click here to request a call back—a Member Services Representative will contact you as soon as possible. You can also find our branch locations, hours and maps on our Locations page. 

Write to us at KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131.

We do recommend our Members to notify us about their upcoming travel plans to avoid any potential issues with their card usage. Travel Notification form can be submitted from within your online banking under “Forms”.

You can also contact us at (888) 255-3637 or via live chat and our Contact Center Agents will be happy to assist you.

No, KeyPoint does not offer Savings Bonds.

KeyPoint branches can accept small amounts of rolled coin deposits for Members. We do not offer merchant services for high-volume coin handling, and we are unable to accept coins from Non-Members and Members of other credit unions. 

No. Only you and other authorized account holders can view the balances and transactions in your accounts.

Protecting the security of your hard-earned money is always the primary goal at KeyPoint. We are also careful to protect your privacy and personal information. 

Click here if you’re interested in learning more about our policies and practices. 

Deposits made by check will post the next business day. Cash deposits will post as soon as you make the deposit.

You can confirm your deposits 24/7 in free Online Banking and Mobile Banking. Or log in to Online Banking and set up Text Alerts so you can be notified as soon as the deposit hits your account! All of these options are free, although standard text messaging rates may apply.

A debit card provides a convenient way to access funds from your checking account. The money is already in your account, and every time you use your debit card, the funds are withdrawn. 

A credit card provides a convenient way to access funds from a line of credit, which is a type of loan. Every time you use your credit card, your loan balance increases up to your approved limit. You will make monthly payments to either reduce the balance or pay it in full. 

In order to close your account, we must first confirm your identity. Call (888) 255-3637, Live Chat (the link is in the top right corner of our website) or visit any KeyPoint branch. 

Are you moving out of the area?

No need to close your account! We offer free remote banking options as well as more than 5,000 shared branch locations for your convenience. If you can’t visit one of our local branches, speak with a live KeyPoint Member Service Representative by calling (888) 255-3637 or use our Live Chat at the top of the page. Don't miss out on our Member benefits.

Notify us immediately at (888) 255-3637 so we can block your card and prevent further fraud. We will mail you a new card(s), or you can get a replacement instantly at any KeyPoint branch. Or complete and submit a Cardholder Dispute Form so we can research the unauthorized transaction(s).

Yes you can! Many people choose to have different accounts for different purposes, like a savings account specifically for travel. Different family members can also have their own accounts as well.

Joint ownership with survivorship means that, should one of the owners of an account or loan pass away, the deceased party’s share of the assets or liabilities would pass to the remaining joint owner.