Consumer and Auto Loans Hardship Assistance

We at KeyPoint understand that Members may face challenging financial circumstances, and some may find it difficult to stay current on their payments for KeyPoint auto loans, signature loans, credit card or line of credit.  We may be able to help you. If you are facing financial difficulties—whether they are short–term or long–term—start exploring your options today.  Some of these options may include:

  • Deferring up to two payments
  • Establishing a custom payment plan
  • Loan Modifications


Please contact KeyPoint Credit Union and ask us about the options that are available for your specific situation. We can be reached at (888) 255-3637, ext. 4130 or (408) 731-4130 between the hours of 9:00 am to 5:00 pm, Monday through Friday.  You may also inquire via email at CreditServices@kpcu.com or by completing and submitting the questionnaire below.