Updates on COVID-19 Situation

To Our Members:

The health and safety of our community is our highest priority. As this situation continues to evolve, we will closely monitor guidance from the Centers for Disease Control and Prevention and local health officials. We will continue to rely on their recommendations and expertise to guide our decisions.

Based on the guidance we’ve received and the actions we’ve taken, several of our branches remain open for business to assist Members with in-person service needs. However, you can bank remotely with our Mobile App and Online Banking services—including Mobile Deposit, Bill Pay, and Pay Any Person—the majority of transactions which in the past required a branch visit may now accomplished on your phone or desktop computer. If you need help getting started, give us a call at 1-888-255-3637.

All of us at KeyPoint understand that this issue is cause for concern to many, and we offer our deepest sympathies to those who have already been affected. Please know that the health and safety of our Members and employees is of utmost importance to us. We have special programs for persons experiencing hardship in paying consumer loans (auto, credit cards, personal) and also home loans (mortgages, home equity). There are also special programs for small businesses.

If you have any questions specifically about your accounts, you can contact us. And look for updates at kpcu.com.

My best,

Brad Canfield
President & CEO


Branch Hours and Location Updates

We have temporarily closed two locations and modified our branch hours of operation. 

Learn More

Assistance with Credit Card, Personal Loan, Lines of Credit and Auto Loans 

If you are adversely impacted by the Health Emergency and are unable to make your payment, you might benefit from our Skip-A-Payment program. 

Assistance with a Mortgage

If you can continue making your mortgage payments, please do so. If you are unable to make your payment due to financial hardship related to COVID-19, we are here to help. Please contact KeyPoint Credit Union to discuss options that are available for your specific situation. We can be reached at (888) 255-3637, ext. 4130 or via email at CreditServices@kpcu.com.

We are experiencing extremely high call volumes resulting in long wait times. Completing the Mortgage Assistance Request is the fastest way to submit your assistance request.

Commercial Real Estate/SBA

If you experience financial difficulty due to COVID-19 and are unable to make your payment, we are here to help.  Please contact the Commercial Lending Team at (408) 731 4303, or email them at businessinquiry@kpcu.com. 

As a SBA Preferred lender, we participate in the Paycheck Protection Program.

Conduct Transactions with Digital Services

With our  and Online Banking,  many transactions—that in the past required a branch visit—may now be accomplished on your phone, desktop computer, or at an ATM:

  • Deposit (Mobile App or participating ATMs)
  • Pay Bills
  • Pay Any Person
  • Transfer Money between Accounts
  • Get Cash (30,000 FREE ATMs nationwide or Use Your Debit Card to get Cash Back)

If you need help getting started, give us a call at 1-888-255-3637.

Open a New Account or Apply for a Loan

You can apply for a loan online: