Contact
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KeyPoint’s routing transit number is 321180515.
Routing transit numbers are 9 digit codes used to identify financial institutions in electronic transactions. When combined with your unique account number, a routing number will ensure that electronically-transferred funds are properly sent to and from your account (e.g., via direct deposit, wire transfers, and bill payments).
You can find your routing and account number on your checks or through Online Banking.
Not registered for Online Bill Pay?
KeyPoint’s free Bill Pay lets you pay bills online or with your mobile device any time, any place. Just enter a bill you want to pay, decide when you want it paid, and KeyPoint does the rest. You can also send money to friends or relatives! Both features are available in Online and Mobile Banking.
Log into Online or Mobile Banking and click Bill Pay to get started!
If you are not signed up for online banking, enroll now!
Your account number was provided when you opened the account. Your checking account number can also be found at the bottom of your checks, on your account statement, in Online Banking, or contact us for assistance.
In Online Banking, click on your Account Name, then choose Show Full Account Number in the Account Details box at the far right.
Call (888) 255-3637, click the Live Chat link during operating hours, or click here to request a call back—a Member Services Representative will contact you as soon as possible. You can also find our branch locations, hours and maps on our Locations page.
Write to us at KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131.
Call (888) 255-3637, click the Live Chat link during operating hours, or click here to request a call back—a Member Services Representative will contact you as soon as possible. You can also find our branch locations, hours and maps on our Locations page.
Write to us at KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131.
You can change your debit or ATM card PIN by calling (800) 813-4132 and selecting option 3. To use this service, you must know your existing PIN and answer some verification questions. You can also select a custom PIN for your ATM or debit card at any KeyPoint branch.
KeyPoint has seven California branches. To view our locations and hours, please visit our Locations page.
To change your password for Online Banking, you must first log in, then click the My Settings link. If you do not know your password, simply click on the Forgot Password? link located underneath the Member Login section at kpcu.com.
If you forgot your User ID, you will need to contact us at (888) 255-3637.
Still have a question? Contact us!
Contact Center
Our knowledgeable representatives are ready to help:
(888) 255-3637
(800) 669-5463 from outside the U.S.
(877) 393-1400 TTY
Always open 24 x7.
(except on 12/24 at 5pm PT until 12/26 at 5am PT and on 12/31 at 7pm PT until 1/1 at 5am PT)
Mortgage Hotline
Our Loan Officers are ready to help you with your home purchase, refinance, home equity loan, or home equity line of credit:
(877) 888-9634
Monday-Friday 7:00am-7:00pm PT
Saturday 9:00am-3:30pm PT
New Accounts and Loans
Our Digital Banking specialists are ready to help you with your new accounts, credit card, personal loan, and auto loan applications:
(877) 552-3004
Monday-Thursday 9:00am-5:30pm PT
Friday 9:00am-6:00pm PT
Saturday 10:00am-3:00pm PT
Business Loans
Our Commercial Banking team is here to help you choose the business loans that fit your needs.
For small business banking, owner occupied commercial real estate, and small business lending contact Javier Eredia:
(408) 444-0241 | [email protected]
For real-estate investor financing, contact Denise Pinon:
(408) 442-4002 | [email protected]
For SBA loans, contact Sarah Samuel:
(408) 417-0119 | [email protected]
Telephone Banking
(888) 844-3279
Verify Debit Card Transactions
(866) 702-3400
Visa® Debit Card-Activation Hotline and PIN Change (If you do not know your current PIN, contact us at 1-888-255-3637)
(800) 813-4132
Report Lost/Stolen Debit Card
(888) 255-3637
Verify Credit Card Transactions
(866) 518-0213
Visa® Credit Card-Activation Hotline
(888) 691-8661
Visa® Credit Card PIN Change/Add
(888) 891-2435
Report Lost/Stolen Credit Card
(888) 255-3637
Live Chat
Click the Chat link above.
Monday-Thursday 9:00am-5:30pm PT
Friday 9:00am-6:00pm PT
Contact Us Online (a representative will respond within one business day).
Mailing Address
KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131