FAQs
Start with these FAQs when you're looking for information
We've compiled the questions we get most frequently so you have immediate access to answers about our checking and savings accounts, loans, products, services and general financial terms.
- All
- Auto Loans
- Auto Refinance
- Business Checking
- Business Loans
- Business Savings
- Checking
- Checking Accounts (Kids Checking, Student Checking)
- Checking Accounts (Money4Me, Free Checking)
- Credit Cards
- Debit Cards
- Debt Consolidation
- HELOC
- Home Equity
- Kids Savings
- Lines of Credit
- Loans
- Mortgage Loans
- Online & Mobile
- Online Banking
- Payments
- Personal Loans
- Rates
- Retirement Central
- Savings
- Savings & Certificates
- Savings Accounts
- Student Loan Refinance
- Youth
Loans
If you lost your credit or debit card, please contact us immediately so we can block the card and prevent fraud on your account. You can receive a new card instantly at any KeyPoint branch! If you would like us to mail a new card, it will take three to five business days.
Call (888) 255-3637, click the Live Chat link during operating hours, or click here to request a call back. A Member Services Representative will contact you as soon as possible. You can also find our branch locations, hours and maps on our Locations page.
Write to us at KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131.
Savings
KeyPoint offers low rates on loans, high rates on savings, and low fees. At your member-owned financial institution, you’ll save money AND enjoy personal service! To learn more about our current fees, please call our contact center at (888) 255-3637.
Notify us immediately at (888) 255-3637 so we can block your card and prevent further fraud. We will mail you a new card(s), or you can get a replacement instantly at any KeyPoint branch. Or complete and submit a Cardholder Dispute Form so we can research the unauthorized transaction(s).
In order to close your account, we must first confirm your identity. Call (888) 255-3637, Live Chat (the link is in the top right corner of our website) or visit any Branch location.
Are you moving out of the area?
No need to close your account! We offer free remote banking options as well as more than 5,000 shared branch locations for your convenience. If you can’t visit one of our local branches, speak with a live KeyPoint Member Service Representative by calling (888) 255-3637 or use our Live Chat at the bottom of the page. Don't miss out on our Member benefits.
Youth
When your child turns 18, their Student Checking account automatically converts to a Money4Me Checking account with no monthly account fee and no minimum balance maintenance requirement. A Kids Saving account will convert to a Smart Savings account at the age of 18.
Once your child turns 18, you can either remain on the account or visit a branch to update the account holders.
A Kids Savings account is a great place to start. To apply, your child must be younger than 18 years old.
Open a Kids Checking account when your child turns 8. At 13, the account will automatically convert to a Student Checking account.