FAQs
Start with these FAQs when you're looking for information
We've compiled the questions we get most frequently so you have immediate access to answers about our checking and savings accounts, loans, products, services and general financial terms.
- All
- Auto Loans
- Auto Refinance
- Business Checking
- Business Loans
- Business Savings
- Checking
- Checking Accounts (Kids Checking, Student Checking)
- Checking Accounts (Money4Me, Free Checking)
- Credit Cards
- Debit Cards
- Debt Consolidation
- HELOC
- Home Equity
- Kids Savings
- Lines of Credit
- Loans
- Mortgage Loans
- Online & Mobile
- Online Banking
- Payments
- Personal Loans
- Rates
- Retirement Central
- Savings
- Savings & Certificates
- Savings Accounts
- Student Loan Refinance
- Youth
Loans
We offer Visa Platinum Cash Rewards, Visa Platinum Rewards, Visa Platinum, and Visa Classic.
If you lost your credit or debit card, please contact us immediately so we can block the card and prevent fraud on your account. You can receive a new card instantly at any KeyPoint branch! If you would like us to mail a new card, it will take three to five business days.
Call (888) 255-3637, click the Live Chat link during operating hours, or click here to request a call back. A Member Services Representative will contact you as soon as possible. You can also find our branch locations, hours and maps on our Locations page.
Write to us at KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131.
KeyPoint has three great credit cards to meet your needs: A low-rate Visa® Platinum or Classic card, and a Visa® Platinum Rewards card. There is no annual fee, no balance transfer fee, no cash advance fee, and easy online access. Credit limits range from $500 to $25,000. Click here for more information or apply for a credit card online.