FAQs
Start with these FAQs when you're looking for information
We've compiled the questions we get most frequently so you have immediate access to answers about our checking and savings accounts, loans, products, services and general financial terms.
- All
- Auto Loans
- Auto Refinance
- Business Checking
- Business Loans
- Business Savings
- Checking
- Checking Accounts (Kids Checking, Student Checking)
- Checking Accounts (Money4Me, Free Checking)
- Credit Cards
- Debit Cards
- Debt Consolidation
- HELOC
- Home Equity
- Kids Savings
- Lines of Credit
- Loans
- Mortgage Loans
- Online & Mobile
- Online Banking
- Payments
- Personal Loans
- Rates
- Retirement Central
- Savings
- Savings & Certificates
- Savings Accounts
- Student Loan Refinance
- Youth
Savings
KeyPoint offers low rates on loans, high rates on savings, and low fees. At your member-owned financial institution, you’ll save money AND enjoy personal service! To learn more about our current fees, please call our contact center at (888) 255-3637.
Notify us immediately at (888) 255-3637 so we can block your card and prevent further fraud. We will mail you a new card(s), or you can get a replacement instantly at any KeyPoint branch. Or complete and submit a Cardholder Dispute Form so we can research the unauthorized transaction(s).
In order to close your account, we must first confirm your identity. Call (888) 255-3637, Live Chat (the link is in the top right corner of our website) or visit any Branch location.
Are you moving out of the area?
No need to close your account! We offer free remote banking options as well as more than 5,000 shared branch locations for your convenience. If you can’t visit one of our local branches, speak with a live KeyPoint Member Service Representative by calling (888) 255-3637 or use our Live Chat at the bottom of the page. Don't miss out on our Member benefits.