FAQs

Log into Online or Mobile Banking and click Pay my Bills to get started.  

KeyPoint's Bill Pay lets you pay bills online or with your mobile device any time, any place. Just enter a bill you want to pay, decide when you want it paid, and KeyPoint does the rest. You can also send money to friends or relatives! Both features are available in Online and Mobile Banking.

If you already use Online or Mobile Banking, just log in and click Pay my Bills to get started. It's fast, easy, and free! If you have any questions, contact Member Services at (888) 255-3637, or through Live Chat.

Members who have chosen to receive e-statements also receive tax documents online. For these Members, all documents can be viewed except for IRA forms including the 1099R, FMV, 1099HSA, 5498.

Please also be aware that:

• If you earned less than $10 interest on your savings account, you do not receive a 1099.
• If you paid less than $600 in interest on your loan, you do not receive a 1098.
• If you have paid off your loan, you will not have an online 1098. In this situation, call the Contact center at (888) 255-3637 for assistance.

To view your tax documents:

• Log in to Online Banking
• Click the More Links icon , then click Documents and Statements. Choose the Tax Forms & Notices tab.

On our Mobile App

• Login into the KeyPoint Mobile App
• Tab the Menu icon at the bottom
• Tab More > Documents and Statements > eStatements and Documents. Choose the Tax Forms & Notices tab.
• You will see a list of documents. Tap on any document you wish to view. Then you can download or print the document.

All active KeyPoint accounts are accessible in Mobile Banking, including savings, checking, certificates and loans. 

Download KeyPoint’s free apps for the iPhone®, iPad®, Android™ phones and tablets, and Kindle™ devices through the App Store and Google Play so you can take advantage of these convenient and time-saving features:

• Review account balances and transactions
• Transfer funds between accounts
• Pay bills
• Deposit checks*
• Locate fee-free ATMs and KeyPoint branches 
• View copies of cleared checks 

*Not available on Kindle™.   

To get started, download the free mobile app and register! 

Not a KeyPoint Member? Open a KeyPoint account!

Download KeyPoint’s free apps for the iPhone®, iPad®, Android™ phones and tablets through the App Store and Google Play, then register on the app.

You'll enjoy these convenient and time-saving features:

• Review account balances and transactions
• Transfer funds between accounts
• Pay bills
• Deposit checks*
• Locate fee-free ATMs and KeyPoint branches 
• View copies of cleared checks 

Not a KeyPoint Member? Open a KeyPoint account!

*Not available on Kindle™. 

The Online Banking Member Login is located near the top right side of our home page at kpcu.com, and a New User? Sign Up Here link is located under the Sign In button if you are a new user.  

Need more help?

Call (888) 255-3637, click the Live Chat link during operating hours, or click here to request a call back. A Member Services Representative will contact you as soon as possible. You can also find our branch locations, hours and maps on our Locations page. 

Write to us at KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131. 

You can access Bill Pay through Online Banking. Follow the steps below:

1. Enter a bill you want to pay
2. Decide when you want it paid

KeyPoint does the rest!

You can also send money to friends or relatives through Pay with Zelle!

Both features are available in Online Banking. If you have any questions, contact Member Services at (888) 255-3637 or through Live Chat.

Not registered for Online Banking?

Utilize the latest state-of-the-art technology with our Online Banking platform for unlimited access to your KeyPoint accounts:

Enroll in Online Banking today!

Get advice for better account management today!

Keypoint has partnered with Securities America Inc. to bring a wide range of wealth management and investment services to our Members.

• Financial Planning
• Retirement Planning
• 401(k) and 403(b) Rollovers
• Education Funding
• Life Insurance Planning
• Trust Services
• And more!

Whether you need assistance getting started with a retirement plan, evaluating your investment portfolio, planning for college or other major expenses, we're here to help. For an appointment with one of our Financial Advisors, please call Mona Boomer at (408) 731-4298.

Congratulations for going green! Simply log into Online Banking and click the More Links icon , then click Documents and Statements. Choose Paperless Settings, then select which account(s) you wish to receive eStatements.

Don't have Online Banking? 

You can click the Register link under the login on our home page at kpcu.com or download our mobile app on Google Play or the Apple Store. Once on the mobile app, tap the Menu icon at the bottom of your screen. Tap More > Documents and Statements > eStatements and Documents. Choose Paperless Settings, then select which accounts you wish to receive eStatements.

Access your account online from your laptop, tablet, smartphone or personal computer. Online Banking is secure, free, and available 24/7. After you enroll, you can take care of your banking tasks at your convenience: 

• View current account balances and transaction details
• View and export transaction history 
• Pay bills
• View check images
• Transfer money between your own accounts, and accounts of other KeyPoint Members 
• Send money to anyone via an email address or cell phone
• Transfer funds between your KeyPoint accounts and your accounts at other financial institutions
• View eStatements, eTaxes and other electronic documents 

Login from KeyPoint’s home page.

Former KeyPoint Members can access their eStatements and tax documents through our Direct Sign On portal.

It’s easy and convenient to deposit checks any time, any place from your smartphone or tablet! Simply download the mobile app for your iPhone®, iPad®, or Android™ phone from the App Store or Google Play, and use your Online Banking login information to log in (or Register right on the app). 

Click on Deposit and follow the wizard. Funds may not be immediately available and are subject to the check clearing the other account. Hold onto your check for seven (7) days, then shred it.

View how-to video: Mobile check deposit

You can perform almost any service in Online Banking that you can do in a branch or over the phone! View your account balances, transfer money, pay bills, deposit checks (mobile app), and much more! Click here to view a complete list of all the services available.

Alerts are notices that you set up to automatically tell you when specific activity occurs on your accounts (e.g., a balance that falls below $100, a deposit that is greater than $500). 

Alerts are sent through text or email directly to your mobile device, and are a great way to keep track of your account activity and monitor your accounts for fraudulent transactions.

To set up Alerts, log in to Online Banking, click the More Links icon, then click Alerts. Or log in to Mobile App, tab the Menu icon at the bottom. Then tab Alerts.