Keep Banking During the Health Emergency—with Digital Services

The health and safety of our community is our highest priority. We are gratified to see how the community is working together to limit the spread of the coronavirus (COVID-19). As we all limit our usual social and business lives, we want to let you know of the many ways you can continue to do your banking without visiting a branch.

Conduct Transactions

With our Mobile App and Online Banking,  many transactions—that in the past required a branch visit—may now be accomplished on your phone, desktop computer, or at an ATM:

  • Deposit (Mobile App or participating ATMs)
  • Pay Bills
  • Pay Any Person
  • Transfer Money between Accounts
  • Get Cash (30,000 FREE ATMs nationwide or Use Your Debit Card to get Cash Back)

If you need help getting started, give us a call at 1-888-255-3637.

Open a New Account or Apply for a Loan

You can apply for a loan online:

Skip-A-Payment Program

If your current financial situation is adversely impacted by the Health Emergency, you might benefit from our Skip-A-Payment program:

  • Skip up to two monthly payments on your loan. 
  • Extend your loan maturity date by the number of payments skipped. Interest will continue to accrue on the loan. 
  • No fee.

Seek Account Service

Our Contact Center is open for business:

  • Call 1-888-255-3637 (always open 24x7)
  • Send a secure message (a representative will respond within one business day)
  • Chat (Monday-Thursday 9:00am - 5:30pm PT; Friday 9:00am - 6:00pm PT)

Visit a Branch

Right now, we are conducting business as normal. However, we have:

  • Increased the frequency and rigor of cleaning and sanitization in all of our branches and headquarters offices. Hand sanitizer stations have been placed at the entrance of all of our branches—we encourage our Members to utilize this opportunity to keep their hands clean.
  • Based on the guidance we’ve received and the actions we’ve taken, our branches remain open for business to assist Members with in-person service needs.

Check this Page for Updates

As this situation continues to evolve, we will closely monitor guidance from the Centers for Disease Control and Prevention and local health officials. We will continue to rely on their recommendations and expertise to guide our decisions.  And we will post updates to this page.