Note: President/CEO Brad Canfield has asked members of his executive staff to guest author some of his upcoming Blogs, so you can get to know the key decision makers at KeyPoint. This month, Senior Vice President, Human Resources LeeAnne Giblin is the guest blogger.
I have had the pleasure of being at KeyPoint for just over a year now. I have worked in Human Resources within the credit union industry for over 17 years. Having worked in a couple of different credit unions, I can honestly say that KeyPoint is really a special place. In my limited spare time, I do enjoy cooking, so the best way I can think of describing what makes KeyPoint special is to use a recipe analogy.
It would be difficult to isolate one ingredient to the “secret sauce” that makes KeyPoint’s culture so unique. Hence, I will highlight a few ingredients that stand out to me. One of the main base components I appreciate is the focus on serving our members and creating value that is tangible. That member focus drives our business initiatives, and creates member value that increases constantly in the forms of new services and better account access.
One example is the recent launch of Apple Pay. KeyPoint has a long history serving Apple employees’ financial needs. The moment that Apple Pay went live, KeyPoint immediately took action so all of our members could use their KeyPoint debit cards through Apple Pay. As a result, KeyPoint is one of the first financial institutions to offer Apple Pay.
But it doesn’t stop with new products and services. The way to execute key business initiatives and bring member value is through people. Employees are highly valued at KeyPoint. They are absolutely the spice that brings everything to life. Employees are what make it happen for our members. They provide the member service.
I can honestly say that our CEO values our employees, and that makes my job much easier. Aside from providing our staff with free healthy snacks, solid benefits and celebrating our successes; training is a huge focus for 2015. We don’t just want to retain key talent, we want employees to grow and have a career path here. Happy employees go the extra mile for our members, and the investment in our staff is worth it.
I’m happy to work for an organization that equally values members and employees. There’s definitely something special happening at KeyPoint. While I can’t pinpoint one secret sauce, the combination of many factors has created a very unique and special place that focuses on doing great things for our members and helps them reach their financial goals and dreams.