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    Online and Mobile Banking

    Jun 27, 2016

    KeyPoint Credit Union grew up in Silicon Valley, where the quest for continuous innovation is ongoing. That is part of our mission as well -- improving people’s lives and their financial well-being through excellent service and leading-edge banking technology.

    Last winter, we made many changes to our digital services. While not all of our members were affected by the new platform’s challenges, many of you were. This is unacceptable to us. We heard your feedback and have been diligently working with our technology partners to revise numerous facets of the online experience. Our promise to you is that our platform will improve, and meet or exceed your expectations.

    Here is an overview of what you can expect over the next few months:

    Upgrading the Mobile App. We listened to and prioritized the amazing feedback we received from members about our current apps, and retained a Silicon Valley firm with a great deal of expertise and experience in mobile applications. The next release for both iOS and Android will have a modern layout with superior navigation, and will support features like Touch ID.

    Other new features will include:

    • Accounts will show immediately upon login
    • Improved Transaction search
    • In-app notifications
    • Optimized layout for tablets
    • Improvements to the branch/ATM locator search
    • Ability to display account statements

    This update will be available in the third quarter of 2016. View our Mobile App Roadmap for more information.

    We’re bringing back Quicken Direct Connect in the third quarter. Many members who use Quicken software to manage their money told us that our new system is hard to use with Quicken. We’ve worked directly with Intuit and made some progress, but not enough. As a result, we’re bringing back Quicken Direct Connect, which is a direct and secure interface between the user’s Quicken application and our online banking system. This should be available in the third quarter.

    Replacing our bill payment system and bringing back Popmoney® as our person-to-person payment service. One of our largest technology partners is Fiserv, which recently purchased the company that operates our online banking and bill pay services. Fiserv is working with us to provide a smooth path to replace our bill payment system to a more robust platform. We’ll provide full information as this project develops. Popmoney will replace PayPal®, since many of you told us that Popmoney was easier to use.

    Please stay tuned for more information as we continue to resolve issues and enhance your KeyPoint services.  You have our promise that we learned from the experience.

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